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Doug's Diggings: Finally, high speed Internet at home!

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opinion River Falls,Wisconsin 54022 http://www.hudsonstarobserver.com/sites/all/themes/hudsonstarobserver_theme/images/social_default_image.png
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Doug's Diggings: Finally, high speed Internet at home!
River Falls Wisconsin 2815 Prairie Drive / P.O. Box 25 54022

There is always a constant struggle at our house to keep up with the latest technology and last week I think we made a big step - we acquired "high speed" Internet.

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Now by most people's standards, my new Internet service is probably very average. But, like most technical problems, there is story behind my adventure.

My wife and I have had dial-up Internet service for a number of years. Of course, we both are very familiar with high-speed internet at our places of employment and are both well aware of what Internet should be.

Because of the slowness of the dial-up service, it got to the point where neither of us were willing to use the Internet at home - the slow drawing of pages, the amount of time to open a photograph - most everyone knows the dial-up routine these days.

A couple of years ago I called my telephone server, AT&T, to see if I could get high-speed internet at our house. There were many stories published about Internet (through AT&T) being installed in Hudson.

For some reason, however, the company could not serve our house. I'm not sure why I could not get service. I live in North Hudson, but maybe it's considered the outer fringes of North Hudson - I don't know. My house was built in 1973, so it seemed to me that service should be at our house - if not now, soon. I thought for sure it would come a year or two ago when they were wiring North Hudson School.

I was also encouraged a couple of years back when I made phone calls to AT&T and they said they would probably be able to serve my house in about six months.

I would check back on the AT&T Web site occasionally, but always got the same message: Service was not available at my address. Finally, I decided to call AT&T a month or so ago to try to get an answer to my question: When would high-speed Internet be available at my address?

Now you would think that AT&T, being the "phone" company, would have the ability to efficiently answer all telephone inquiries. After working through a series of voice mails, I got a human who said I would be transferred to a person who could answer my question.

Surprise - I was soon back in the voice mail system and ended up on one of those hold patterns - the one that tells me "stay on the line, my call is important." I finally hung up and never got my question answered.

Now I don't blame AT&T - the fact is, I'm the one who isn't real tech savvy and if I knew better, I could have probably solved my own problem and found a way to get a question answered. I'm sure they have their reasons for not extending service to my neighborhood - no doubt it's an expensive project.

By now, however, I decided it was time to explore other options.

I looked at some cell phone type services - they didn't look too bad, but most reasonably priced plans involved extra charges for certain amounts of uploads and downloads. I finally ended up with Comcast and shifted my telephone service and got my high-speed (at least higher speed) Internet.

I can now work at my computer at home and see items on the screen almost instantly - something most others have been doing for years.

For me, however, it's sort of like having a new toy! Wow!

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