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New city clerk knows her way around City Hall

Her new job will be a challenge, but one that she is ready for and looking forward to, Nancy Norvold says.

Norvold, the city of Hudson's accounts receivable clerk for the past nine years, was selected last month by the City Council to succeed Patricia Dotseth as city clerk.

She will assume the office when Dotseth, city clerk for the past eight years, retires Dec. 17.

"I know mostly what goes on in that office," said Norvold. "Even though I haven't handled it directly, I have a pretty good idea of the responsibilities."

As the city's accounts receivables clerk, Norvold's primary responsibility was billing city and village of North Hudson residents for water and sewer service. (North Hudson uses the city's water and sewer utilities.)

The accounts receivables position entails processing meter readings and generating the quarterly bills mailed to residents. Norvold also was responsible for entering information on newly constructed residences into the city's computer system.

"We've had so many new addresses added to the city and the village that there's a greater volume of everything," she said. "We do more meter readings and more quarterly bills, answer more questions from people and set up more accounts than ever before."

Norvold also helped staff the front desk at City Hall, where she became familiar with issuing dog and cat licenses, and with processing applications for bartender and other types of licenses.

And she served as Dotseth's deputy elections clerk.

"The last election was enormous, so I got into that pretty heavily," she commented.

Norvold's City Hall career began in 1989 when she was hired to be the secretary and billing clerk for St. Croix Emergency Medical Services, the city's ambulance service.

While working in the St. Croix EMS office, she completed training to be an emergency medical technician and also served as a volunteer EMT for six years.

She moved to Hudson with her family in 1985.

Norvold grew up in Morris, Minn. She came to the Twin Cities area to attend Lakewood Community College (now Century College) and eventually earned an associate degree in human resources from the school.

She said she considers Hudson her home now.

"I like it very much. I don't know that I'd ever want to go anyplace else. I enjoy the riverfront. It's a wonderful community."

She has two grown daughters (Heidi and Mary) and a 1-year-old granddaughter (Faylene) who also reside in Hudson.

Norvold was one of two candidates for the city clerk position that the City Council chose to interview.

City Administrator Devin Willi said a total of seven people inquired about the opening.

Willi speculated that the city didn't receive many applications for the position because municipal clerks tend to be longtime members of their communities and adverse to relocating.

Willi said Norvold's years of experience at City Hall will benefit her in her new position.

"She'll do just fine," he said. "She knows the people. She knows the community."

Norvold's starting annual salary will be $36,000. She'll be eligible for a salary increase after six months if she meets performance expectations.

"I'm still learning what it all means," Norvold said of her future responsibilities. She said she intends to review the duties of the city clerk with Dotseth before Dotseth leaves the position. She added that Dotseth has offered to answer any questions that come up after Norvold moves into the clerk's office down the hall.

Willi, a former municipal clerk, also will be a valuable resource in helping her handle her new duties, Norvold said.

The duties of the city clerk are many, including maintaining voter registration lists, supervising elections, recording the minutes of City Council meetings, keeping city records, issuing licenses and a variety of other tasks.

The city clerk supervises City Hall's front desk receptionist and the administrative assistant to Willi and Mayor Jack Breault.

"They're good people to work with," Norvold said. "We have a good relationship already."

She said she has enjoyed the past 15 years at City Hall and is eager for the challenge ahead.

"It's a great opportunity for me to stay involved in what I've already done, but to expand on it," she said. "I'm very thankful to be offered the opportunity."

Randy Hanson

Randy Hanson has reported for the Star-Observer since 1997. He came to Hudson after 11 years with the Inter-County Leader at Frederic, and eight years of teaching social studies. He’s a graduate of UW-Eau Claire.

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